Ya, itulah tajuk kita untuk hari ini.
Below is a complaint published on Malay Mail. Sangat menarik. Click on the title for the origin.
Monday, April 4th, 2011 12:16:00
NICOLE YUH believes a slimming centre should not undermine its customers just to close a sale.
The Brickfields resident claims the London Weight Management (LWM) in Mid Valley City is one such guilty party.
"An LWM booth in Mid Valley Megamall was offering a three-hour trial treatment for RM18, so I thought I'd try it out. Subsequently, an appointment was made for me to visit the centre on March 12 at 3pm," she says.
The day came and NICOLE was duly attended to by a consultant named Sally, who first weighed her. In a room, Sally began promoting slimming packages ranging from RM600 to RM5,800.
"I told her my visit was only to view and get the feel of the slimming centre. I was not interested to sign up for anything yet as I would be moving house soon and I needed to budget, but I might consider later.
"She then tried to intimidate me to sign up for a package but in a very insulting manner," says NICOLE.
She says among the "offensive" statements made by the consultant were: "Imagine if you're fat.
Aren't you afraid your husband will find a slimmer and prettier woman as a mistress?", and "Malays only consider themselves fat if they reach 100kg, but you are Chinese. Out there, where can you find a Chinese woman as fat as you?"
NICOLE claims when she told Sally she believed she was not the first customer to walk in and not purchase anything, the latter replied, "There are but they're mostly Malays".
NICOLE claims when she turned down even the cheapest package, Sally said, "It's only RM600, you can't afford it?"
"She not only insulted me but looked down on the Malay community. I don't understand why they put down Malay women as the community make up most of their customers.
"I don't want anything out of this complaint except for all women to know of the underhand tactics used by LWM to get people to sign up with them," says NICOLE.
● A SPOKESMAN for London Weight Management Sdn Bhd says: "Our customers' needs are top priority and we commit to providing quality services in the most effective and efficient way possible. We realise that, even in the best run organisations, there may be times when things go wrong and customers may not be happy with the service they receive.
"Complaints are inevitable and we are accountable for our actions and decisions. Nonetheless, we will not tolerate any baseless and malicious allegations against our goodwill and reputation.
"Our investigation shows the allegations have no merit and we defend against them.
According to Sally, NICOLE is planning for her pregnancy in the next six months while considering to enrol in a slimming programme.
"Some points to note in the events occurred:
● NICOLE's current weight is 80kg and she has a tummy problem. She was advised to reduce her weight to live healthier.
● For sharing purposes, Sally cited a real-life example of one of her Malay customers who faced difficulties in losing weight after pregnancy. Sally explained to NICOLE that some postnatal activities can make it more difficult for women to lose weight, such as spending time with the baby, family visits and fatigue. As such, she was advised to enrol in our signature slimming programme to achieve an ideal weight.
● After NICOLE rejected the proposal due to budget constraints, Sally offered an alternative package encompassing five full body treatments that suited NICOLE's needs. NICOLE was interested and contacted her husband for his opinion. But her husband rejected the idea and they argued over the phone. Seeing this, Sally encouraged NICOLE to further discuss with her husband at home before enrolling with us and the customer left our outlet without any purchase.
"Sally provided excellent customer service to NICOLE the entire time. It is illogical and outrageous for Sally to make any racist remarks as we have so many customers, including Malay women. In fact, Sally has many satisfied Malay customers who are willing to share their good experiences at LWM. We hope this clarifies the matter."
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Read the comments at Malay Mail online. Aku sangat setuju dengan semua komen komen di situ.